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How to set the offline button to redirect visitors to my own page?

March 3rd, 2016 | Settings & Customizations

Instead of using the offline message window provided by Comm100, you may redirect your visitors to your own page when your button is in offline status.

Step by Step Instructions

  1. Log into your Comm100 account;

  2. Click Campaign at the left menu;

    Customize Live Chat
  3. Click Offline Message;

    Note: Make sure you are editing the correct campaign if you have multiple campaigns existing.

    Customize Offline Message Window
  4. Select Redirect visitors to my own page when no agents are available, and fill in the URL of your own page;

    Link Offline Button to My Page
  5. Click Save Changes.