How to integrate Comm100 Ticket System with Comm100 Live Chat?

September 10th, 2018 | Comm100 Ticket

Comm100 Ticket can be integrated with Comm100 Live Chat. After the integration, you can convert your offline messages and chat transcripts into tickets directly, allowing you to track and follow up chats and offline messages in the Ticket module of your Agent Console.

Step by Step Instructions

  1. Log into your Comm100 Control Panel.

  2. Click on the Integrations & API, then click on Settings in Comm100 Ticket.

    Integration and API

    Note: Comm100 Ticket is a standalone product of the Comm100. You can talk to our sales agent or chat with our online agents first before you want to add the ticketing product.

  3. Enable Comm100 Ticket Integration. The default enabled options allows you to manually create tickets from chats and offline messages both in the Agent Console and Control Panel. You can also enable the option to Automatically create tickets for offline messages.

    lckb-integrate-ticket-with-comm100-live-chat-02
  4. Click Save Changes.

That’s it. You have successfully integrated our ticketing system with Comm100 Live Chat. Please read this article to learn how you can convert a chat to a ticket during the chat session.

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