Comm100 Live Chat can be integrated with Zendesk. After integration, chat transcripts and offline messages, together with your clients’ contact information will be sent to your Zendesk account automatically.
Please follow step-by-step instructions below to see how you can easily integrate Comm100 Live Chat with Zendesk.
Note: Please make sure the Password Access is enabled in your Zendesk API setting before you integrate it with Comm100.
You can click Zendesk icon on your Agent Console, and view all the cases under this contact.