New More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat >> ×

How to integrate Comm100 Live Chat with Prestashop?

This article will help you install the Comm100 Live Chat code onto your Prestashop website.

Step by Step Instructions

  1. Log into the site where your PrestaShop site is hosted using a standard FTP client or the Cpanel File manager;
  2. Go to ROOT Directory of Prestashop;
  3. Find footer.tpl under Prestashop\themes\default-bootstrap;
    Find Footer File in Root Directory
  4. Open footer.tpl with an editor like Notepad. Copy and paste your Comm100 Live Chat Code before the </body> tag at the bottom of the window;

    Note: Click here to see how to get Comm100 Live Chat code.

  5. Type {literal} before the first line and type {\literal} after the last line, to make sure Prestashop template engine will not evaluate it;
    Type Literal HTML Tag in Template
  6. Click Save as, input footer.tpl as the file name and save it onto your PC;
  7. Upload your newly created footer.tpl to your server and replace the old one. After that, you will see a chat button showing on your Prestashop site.

Note: If you still can’t see the chat button after following the steps above, you probably enabled Prestashop’s Smarty Cache. Please follow the steps below to resolve this problem:

  1. Go to your Prestashop Control Panel;
  2. Go to Preferences, and then Performance;
  3. Set Force Compile to ‘Yes’ and ‘Cache’ to ‘No’;
  4. Save your settings;
  5. Refresh your website and the Comm100 Live Chat button should be there;
  6. Go back to your Preferences and turn Force Compile and Cache back to their former settings to keep your site loading fast.

If you have any questions, just let us know.