Pre-Chat window is a window where your visitors need to enter their information before initiating a chat request. It helps agents to know more about visitors before accepting their chats. You can customize the pre-chat window according to your needs.
By default, the pre-chat window is disabled. Follow the instructions below to enable and customize your pre-chat window.
Go to the Pre-Chat tab and choose Enable to enable your Pre-chat window;
Note: If you have multiple campaigns, you need to first choose the one you are using.
Note: If you want to set up the Window Title, you must use the Popup Chat Window type.
Now you have successfully customized your pre-chat window. The new settings will take effect automatically and immediately. You can refresh your website and see how the settings work to your satisfactions.