Although offline messages can be viewed in your Comm100 account, you can set to receive visitors’ messages in your email addresses.
Customizing Comm100 Live Chat Offline Message Window is easy. Follow the instructions below to define your own offline message window.
Click Offline Message.
Note: If you have multiple campaigns, please choose the correct one you are using and click Edit to go to the Offline Message part.
Note: If you want to set up the Window Title, you must use the Popup Chat Window type.
Note: If you are using Enterprise Edition and Routing Rules is enabled, you need to set up the email address under Settings>Departments, edit each Department, you will have the option to define the email address to receive Offline Messages of this department. If you also use custom Routing Rules, you can set up the email address to receive the Offline Message when visitors fail to be routed based on any custom rules. Click here to read more.