A department represents a business unit in your organization with specific responsibilities. Departments help you assign incoming visitors to the most suitable agents. You can create multiple departments to group your agents according to their responsibilities.
Please note that the department feature is only included in Comm100 Live Chat Business Edition.
Log into your Comm100 account;
Click Settings on the left menu;
Click Departments and enable the department feature;
Click New Department to create a new live chat department;
Enter the name and the description to identify the department and then add agent(s) into this department;
Click OK to save the configuration.
Now, you have successfully created a new live chat department and our system will automatically assign incoming chat requests to the most suitable departments.