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How to create a new live chat department?

March 9th, 2016 | Settings & Customizations

A department represents a business unit in your organization with specific responsibilities. Departments help you assign incoming visitors to the most suitable agents. You can create multiple departments to group your agents according to their responsibilities.

Please note that the department feature is only included in Comm100 Live Chat Business Edition.

Step by Step Instructions

  1. Log into your Comm100 account;

  2. Click Settings on the left menu;

    Live Chat Settings
  3. Click Departments and enable the department feature;

    Live Chat Departments
  4. Click New Department to create a new live chat department​;

    Create New Department
  5. Enter the name and the description to identify the department and then add agent(s) into this department;

    Add Agents into Department
  6. Click OK to save the configuration.

Now, you have successfully created a new live chat department and our system will automatically assign incoming chat requests to the most suitable departments.

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