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How to change the sound alert for my live chat?

March 9th, 2016 | Settings & Customizations

At Comm100, we provide multiple sound notifications for new visitors, new chats, new response, chat ended, transferring chat, agent message and exception.

These sound notifications can be customized in your Agent Console window.

Step by Step Instructions

  1. Log into your Comm100 account;

  2. Click Get Online & Chat at the left menu to open Agent Console;

    Get Online and Chat with Visitors
  3. Move your mouse to Settings and click Sound Settings;

    Sound Settings in Agent Chat Console Web App
  4. Select a proper sound option from the drop-down list for different scenario, click the Play icon to play the selected sound and adjust the volume according to your needs;

    Change Live Chat Sound Alert
  5. Click OK to save the change.

Note: Comm100 also provides desktop app and mobile apps, allowing you to take chats anywhere.