At Comm100, we provide multiple sound notifications for new visitors, new chats, new response, chat ended, transferring chat, agent message and exception.
These sound notifications can be customized in your Agent Console window.
Log into your Comm100 account;
Click Get Online & Chat at the left menu to open Agent Console;
Move your mouse to Settings and click Sound Settings;
Select a proper sound option from the drop-down list for different scenario, click the Play icon to play the selected sound and adjust the volume according to your needs;
Click OK to save the change.