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How to change Chat Window type? Embedded or Popup?

March 2nd, 2016 | Settings & Customizations

Chat Window is used by visitors to chat with your customer service representatives. You can customize the chat window to match the style of your website.

There are two types of Chat Window, Embedded Chat Window​ and Popup Chat Window.

  • Embedded Chat Window

    Visitors can directly chat with agents on web-pages, like doing facebook chats.

  • Popup Chat Window

    Visitors need to click on the chat button to open a new popup window, and then they can chat with agents.

Step by Step Instructions

  1. Log into your site account;
  2. Click Campaign at the left menu;
    Customize Live Chat
  3. Go to the Chat Window menu;
    Customize Chat Window

    Note: If you have multiple campaigns, please choose the one you use on the top right screen.

    Choose Plan Before Customization
  4. ​Click Switch below Change Window Type;
    Change Window Type
  5. Select Embedded Chat Window or Popup Chat Window according to your need by clicking the picture.
    Select Window Type
  6. Save all settings.

Now you have successfully modified your chat window type. The new settings takes effect automatically and immediately. You can go to your website and see how the settings work to your satisfactions.