Chat Window is used by visitors to chat with your customer service representatives. You can customize the chat window to match the style of your website.
There are two types of Chat Window, Embedded Chat Window and Popup Chat Window.
Visitors can directly chat with agents on web-pages, like doing facebook chats.
Visitors need to click on the chat button to open a new popup window, and then they can chat with agents.
Note: If you have multiple campaigns, please choose the one you use on the top right screen.
Now you have successfully modified your chat window type. The new settings takes effect automatically and immediately. You can go to your website and see how the settings work to your satisfactions.