You can bind a chat button with a defined agent. After that, the chat requests from this chat button will be routed to the specific agent/department automatically. This is helpful if you want to set up a dedicated chat button for a certain agent.
Log into your Comm100 account.
Click Campaign at the left menu.
Note: If you have multiple campaigns, please double check the name of the campaign in the upper-right corner of the page and make sure that you’re customizing the correct campaign.
Click on Routing Rules, check Route chat requests to a specified agent and select the Department/Agent you want to bind with your chat button.
More Custom Routing Rules are available in Enterprise edition.
Click Save Changes.
Now, you have successfully bound your chat button with an operator/agent. The chat requests from this chat button will be automatically routed to the selected agent or agents in the selected department. Chat button defined by this campaign shows online ONLY WHEN the status of the agent/department is online.
