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How to bind a chat button with a specified agent or department?

March 9th, 2016 | Settings & Customizations

You can bind a chat button with a defined agent. After that, the chat requests from this chat button will be routed to the specific agent/department automatically. This is helpful if you want to set up a dedicated chat button for a certain agent.

Step by Step Instructions

  1. Log into your Comm100 account;

  2. Click Campaigns at the left menu;

    Add and Customize Live Chat Code Plans
  3. Go to Multiple Campaigns and click on the campaign which defines your chat button;

  4. Go to the Routing Rules part;

  5. Check Route chat requests to a specified agent and select the Department/Agent you want to bind with your chat button;

    Bind Chat Button to Operator or Department
  6. Click Save Changes.

Now, you have successfully bound your chat button with an operator/agent. The chat requests from this chat button will be automatically routed to the selected agent or agents in the selected department. Chat button defined by this campaign shows online ONLY WHEN the status of the agent/department is online.