How do I insert an image to an email reply?

September 12th, 2018 | Comm100 Ticket

Comm100 has introduced a feature which allows you to insert images into any follow-up emails. Recipients of the email will not have to download the image or see a thumbnail preview of it, instead, the images will be displayed full size.

Step by Step Instructions

  1. Go to your Tickets module in the Agent Console.

  2. Click on the enlarge icon in your quick reply field.

  3. Click on the Insert/Edit Image icon.

    Insert Image
  4. Put your image source URL in the Insert/Edit Image window, and resize it with preferred Dimensions.

    input url
  5. Click OK to insert the image.

    inserted image

The image has been successfully embedded into your follow up email. You can also add a hyperlink to this image by clicking the Insert/Edit Link icon.

insert image link
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