How do I manage tickets with batch actions?

September 12th, 2018 | Comm100 Ticket

Comm100’s Batch Action feature gives you the ability to easily perform bulk operations on multiple tickets in your ticketing system. With just a few clicks, you can select tickets and apply actions like Deleting and Closing tickets, or changing Assignee, Status, Priority etc.

Step by Step Instructions

  1. Go to the ticket list in your agent console.
  2. A checkbox appears when you hover over a ticket.
    Select Ticket
  3. Select one or more tickets.
  4. If you click on the Delete icon, it allows you to remove selected tickets in one click. Click Ok to confirm.

    Delete Ticket

    If you click on the Edit icon, it provides more batch edit options.

    Edit option

    You can update the assignee, priority and Ticket status in a few clicks.

    Update fields
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