How do I create Filters to only display tickets I want?

September 12th, 2018 | Comm100 Ticket

With Comm100 Ticket, you can create multiple filters to quickly locate certain tickets based on predefined conditions. The Filters help you narrow down the tickets in your ticketing system and only display the tickets which require your attention.

Step by Step Instructions

  1. Log in to your Agent Console and go to the Ticket module.
  2. Click the Manage Filter icon in Filter section.
  3. manage ticket filter
  4. Click the New Filter button.
  5. new ticket filter
  6. Edit the Filter. Define a Name and set up Conditions for the filter.
  7. edit filter

    Note: If you uncheck the If Public field, the Filter can be only accessed by the agent who creates it. A Public Filter will be available for all agents.

  8. Save your settings.

  9. Click on the move down or move up icons to reorder the Filters. You can remove existing Filters or edit them when necessary in the options displayed next to each condition.
  10. move filters

Now you can go to the Filter you just created. All the tickets based on the same condition will be listed there.

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