With Comm100 Ticket, you can create multiple filters to quickly locate certain tickets based on predefined conditions. The Filters help you narrow down the tickets in your ticketing system and only display the tickets which require your attention.
Note: If you uncheck the If Public field, the Filter can be only accessed by the agent who creates it. A Public Filter will be available for all agents.
Save your settings.
Now you can go to the Filter you just created. All the tickets based on the same condition will be listed there.