How do I create custom fields for my tickets?

September 12th, 2018 | Comm100 Ticket

With the Custom Field feature of Comm100 Ticket, you can create additional fields that help give context to a ticket. Custom fields can be also used to create Auto Updates and Auto Follow-ups.

These are the types of custom fields available: Text, Text area, Email, URL, Data, Integer, Float, Operator, Radio, Checkbox, Dropdown List and Checkbox List.

Step by Step Instructions

  1. Log into the Control Panel and go to the Ticket module.

  2. Go to Settings, then Fields.

    Ticket field
  3. Click Custom Fields, then New Field.

    New field
  4. Select a type for the field according to your needs and click Next.

    Field Type
  5. Customize the Name, Options, or Value Required etc. for this field. The following example is a Drop-down list type field.

    Customize field
  6. Click Save to complete the custom field configuration.

    Now when you go to your Tickets module on the Agent Console. You will find a custom field that has been added under the Info tab.

    Custom Field on Agent Console
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