With the Comm100 Ticketing system, you can create multiple Auto Update rules based on various conditions, which allows you to update ticket assignee, ticket status and status, etc.
Log into the Control Panel and go to the Ticket module.
Go to Settings then Auto Update
Click New Auto Update to set up a rule.
Set a name for the auto update rule and check Enable it.
Specify the Conditions for the auto-update rule to be triggered.
Note: You can add more conditions by clicking More Conditions if necessary. If you want to automatically assign a newly created ticket to an
agent, the triggered event should be defined as “When a ticket is created”.
Set value for field. You can click Set More Fields to add additional fields.
Save your settings.
You have successfully configured the auto-update rule. Now your tickets will be automatically updated based on your predefined conditions.