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How can I view my chat history?

March 4th, 2016 | Transcripts & Reports

All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.

Step by Step Instructions

  1. Log into your Comm100 account;

  2. Go to the Live Chat module;

  3. Go to History;

    Check Visitor Contact History
  4. On Chats page, you will see a list of records showing up based on the query conditions you set;

    Search Chat Transcripts
  5. To view the detailed chat transcript, you can choose a certain record and then click the Details icon.

    View Chat Transcript Details

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