All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.
Log into your Comm100 account.
Go to the Live Chat module.
Go to History;
On Chats page, you will see a list of records showing up based on the query conditions you set.You have the option to filter the transcripts by Time, Department, Agents, Wrap-up Category and Keywords used in the transcripts. You can also use Keywords to easily locate a specific chat transcript. Visitor name, visitor email, pre-chat custom field info, post-chat custom field info, custom variable, wrap-up custom field and words used in chat content can be used as Keywords.
To view the detailed chat transcript, you can choose a certain record and then click the Details icon.
Under the Advanced option there are more filters to choose from.