All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.
Log into your Comm100 account;
Go to the Live Chat module;
Go to History;
On Chats page, you will see a list of records showing up based on the query conditions you set;
To view the detailed chat transcript, you can choose a certain record and then click the Details icon.