New More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat >> ×

How can I set permission for an existing agent?

If you are a Site Administrator or have permission to manage agents, you can set permission for your agents.

Note: A site administrator owns all permissions of your account.

Step by Step Instructions

  1. Click Agents in the My Account portal;
    Manage Agents
  2. Select an agent and then click its Permission Settings icon;
    Set Operator Permissions
  3. Set permission for this agent;

    Note: In this page, you will see permissions of each Comm100 product that has been enabled in your Comm100 account.

    Set Live Chat Permission for Agent
  4. Save the settings.