How can I set permission for an existing agent?

If you are a Site Administrator or have permission to manage agents, you can set permission for your agents.

Note: A site administrator owns all permissions of your account.

Step by Step Instructions

  1. Click Agents in the My Account portal.
    Manage Agents
  2. Select an agent and then click its Permission Settings icon.
    Set Operator Permissions
  3. Set permission for this agent.

    Note: In this page, you will see permissions of each Comm100 product that has been enabled in your Comm100 account.

    Set Live Chat Permission for Agent
  4. Save the settings.
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