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Where can I see a report of visitors’ average waiting time?

March 3rd, 2016 | Transcripts & Reports

Visitors’ Average Waiting Time is the average time visitors have waited before their chat requests are accepted by agents. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department or a certain agent.

Step by Step Instructions

  1. Log into your Comm100 account;
  2. Go to Click on Reports in Live Chat menu, then click Agents under it;
    Operator Performance Report
  3. Choose agent and time to bring up the Performance report and view Avg. Visitor Waiting Time(s).
    Avg Visitor Wait Time