Comm100’s Social Media Integration allows your agents to provide support for a wider range of your customers. Now you can handle social media queries within your Comm100 Live Chat Agent Console. The integration process just requires a few simple steps before you can engage with your Facebook Page and Twitter visitors.
Note: Facebook and Twitter Integration are available in our Comm100 Multi-Channel Plan. Please chat with our online agents or speak to your account manager for more details.
Log into your Comm100 account.
Click Social Media at the left menu.
Click Channels and click Setting under Facebook or Twitter.
Select the channel you wish to integrate:
You can click on Edit button under Operation to check more integration options.
You can enable the Integration Options, select Default Assignee of Department or Agent, set up Priority. Click here to find out which types of interactions from Facebook and Twitter can be integrated with Comm100.
The integration is now complete. The standalone Social tab in your Agent Console now allows your live chat agents to view and reply to Facebook page and Twitter interactions.