How can I integrate Comm100 Live Chat with Facebook and Twitter?

Comm100’s Social Media Integration allows your agents to provide support for a wider range of your customers. Now you can handle social media queries within your Comm100 Live Chat Agent Console. The integration process just requires a few simple steps before you can engage with your Facebook Page and Twitter visitors.

Note: Facebook and Twitter Integration are available in our Comm100 Multi-Channel Plan. Please chat with our online agents or speak to your account manager for more details.

Step by Step Instructions

  1. Log into your Comm100 account.

  2. Click Social Media at the left menu.

    Social Media Integration Menu
  3. Click Channels and click Setting under Facebook or Twitter.

    Channels of Social Media

  4. Select the channel you wish to integrate:

    • For Facebook, click on Add Facebook Page, log into your Facebook account and Allow Comm100 Live Chat to access your Facebook Pages. If you have multiple Facebook Pages connected to this account, select the one you want to integrate.
      Social Media Integration Facebook
    • For Twitter, click on Add Twitter Account, log into your Twitter account and Authorize Comm100 Social to use your account.
      Social Media Integration Twitter
  5. You can click on Edit button under Operation to check more integration options.

    Edit Social Media Integration Options
  6. You can enable the Integration Options, select Default Assignee of Department or Agent, set up Priority. Click here to find out which types of interactions from Facebook and Twitter can be integrated with Comm100.

    Edit Social Media Integration Options

The integration is now complete. The standalone Social tab in your Agent Console now allows your live chat agents to view and reply to Facebook page and Twitter interactions.

Social Media Integration Options