How can I add an additional tab to my Agent Console?

November 23rd, 2017 | Monitor & Chat

Our Comm100 Agent Console is more powerful than you think. The Agent Console Extension allows you to add a new custom tab alongside the existing Info, Wrap-up, and other tabs under the My Chats section.

The custom tab will extend the capabilities of the chat console by supplying agents with more information than is there by default – for example, by integrating your own knowledge base articles.

Step by Step Instructions

  1. Log into your Comm100 account.

  2. Click Integrations & API at the left menu.

  3. Choose Agent Console Extensions and click Settings.

    Agent Console Extension Setting
  4. Click on New Extension.

    Add New Agent Console Extension
  5. Define the extension Name, choose if you would like to Enable the extension, and upload the Extension File.

    Uploads New Agent Console Extension

    Note: Click here to check required information in the extension file, our sample files and Agent Console APIs.

  6. Click OK to save changes.

After you successfully add the extension, an additional tab will show up on the agent console.

Agent Console Custom Tab

This feature is only available in our Enterprise edition. If you would like to upgrade to this edition, please chat with us online or send an email to [email protected]