Comm100’s new Facebook and Twitter integration allows you to handle Facebook and Twitter interactions from within your Agent Console, available for free for all Enterprise Cloud Server clients.
Our integration allows you to filter, sort, label and assign queries to different departments or team members, providing you with a straightforward and easy-to-use workflow for your social media queries, and making social media easy for modern businesses to manage. For more information on this feature, please read More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat.
The Agent Console Extension allows you to add a new custom tab alongside the existing Info, Wrap-up, and other tabs under the My Chats section, available for free for all Enterprise Cloud Server clients.
The custom tab will extend the capabilities of the chat console by supplying agents with more information than is there by default – for example, by integrating your own knowledge base articles. For additional details, please read How can I add an additional tab to my Agent Console?