With Dynamic Campaign, you can define rules to display different chat buttons, pre-chat surveys, chat windows, etc. for different visitors, and route them to different agents or departments. This enables you to provide more personalized service to your customers.
For example, you can display different pre-chat surveys to collect different information from website visitors and paying customers.
Please note that you need to paste the live chat code for dynamic campaigns onto the webpage where you want to use the feature.
The screenshot is the queue message of our customer G2A
An estimated wait time will be shown to a visitor in your queue, keeping him/her informed of how long he/she might have to wait before being connected to an agent.
Visitors can now send files to agents while chatting on mobile devices.
You can customize a chat button that is to be used specifically on mobile devices, which can be entirely different from that which appears on PCs.
The Advanced Mode of Wrap-Up category allows you to add option groups to the Category field. You can select multiple options under each option group when wrapping up a chat. The statistics of the option groups is also available in the Wrap-Up report.
We have added a new permission option which allows agents to monitor only their departments’ chats. You can now set whether an agent can monitor all chats or only the chats of his/her departments.
We have added the option for you to automatically leave a chat when the chat is transferred to another agent or department.
Visitor information captured through Custom Variables is displayed in the details of an offline message. The information is available to you no matter whether you view offline messages in your email inbox or in Comm100’s control panel.