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Does Comm100 Live Chat support chat queue?

March 9th, 2016 | Settings & Customizations

Yes. Comm100 Live Chat supports chat queue. You can also have a report about your chat queue, showing how many queued visitors were served by agents, how many abandoned the queue, how many chose to leave offline messages, etc.

What’s Chat Queue?

Chat queue is automatically enabled when you activate the auto accept chat requests feature and set maximum concurrent chats for each agent. When all agents reach their maximum concurrent chat number, visitors will enter a chat queue and get notified with their queue positions. If visitors are in a hurry and don’t want to wait, they can also choose to leave offline messages.

How to Have Chat Queue?

For how to activate the auto accept chat requests feature, please read another knowledge base article to get the step-by-step instructions. Below is a sample screenshot of chat window visitors will see when they enter the chat queue.

Position in Chat Queue