Commonly experienced issues with Comm100

In this article, we have grouped together the most common issues reported by our Live Chat users. You can use the list below to see if any match your inquiry and follow the corresponding link to learn more about the possible cause & solution for the issue you are having.

Login & Network Issues

• How do I fix Network Errors with Comm100?
• Why can’t I login to my Comm100 Account?
• Why am I receiving the “Force Login” prompt?
• Why have I suddenly been logged out of the Comm100 Agent Console?

Chat Button Issue

• Why Can’t My Visitors See the Chat Button on My Website?
• Why is My Chat Button Offline When My Agents Are Online?
• Why is my chat button not working?

Email Delivery Issues

• Why are chat transcripts not being delivered to my email inbox?
• Why are offline messages not being delivered to my email inbox?

Live Chat Customization Issues

• Why aren’t the changes I’m making in Comm100 reflected on my website?
• Why isn’t my pre-chat survey displaying to my site visitors?
• Why am I seeing IP addresses instead of visitor names in the agent console?
• Why aren’t my automatic chat invitations showing up when I want them to?

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