Comm100’s Knowledge Base is a new channel that integrates with Comm100 Live Chat. It allows you to offer a self-service option to your customers through a knowledge base search function within the chat window prior to chatting.
Additionally, you can improve agent knowledge and responsiveness by giving your agents quick access to knowledge base articles within their Agent Console.
To find out more about how it works and how you can provide an effortless way for your customers to get the answers they need, please read Announcing Comm100’s New Knowledge Base—Better Customer & Agent Experiences Through Self-Service.
Our Conversions feature in Comm100 Live Chat is available to all our Enterprise customers on Cloud Servers.
It allows you to track conversion actions, trace chats which drive conversions, and view conversion reports – so that you can see exactly how your live chats increase your conversion rate. For more information on this new feature, please read Announcing Comm100’s Live Chat Conversions—Track How Live Chat Drives Customer Conversions.