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How can I customize my Chat Window?

March 8th, 2016 | Settings & Customizations

Chat Window is the window on which your visitors chat with your agents. It is fully customizable. You can tailor the window and make it match the style of your website.

Step by Step Instructions

  1. Log into your Comm100 account;

  2. Click Campaign at the left menu;

    Customize Live Chat
  3. Click Chat Window;

    Chat Window Menu
  4. You can choose Color for the window, set chat window Header, choose chat window Style (Classic, Circle, or Lightweight), change window Type (Popup or Embedded Chat Window), Change the chat window Background and edit Window Title according to your needs;

    Chat Window Style Preview

    Note: To set up the chat window Title, please use Popup Chat Window type. If you have multiple campaigns, you should choose the one you are using from the top right dropdown list.

  5. Click Options for Visitors to adjust which operation(s) will be available on the chat window;

    Options on Live Chat Window
  6. Go to Advanced if you want to add a greeting message in the chat window;

    Set Greeting Message Showing on Chat Window
  7. Click Save Changes.

After you successfully customize your chat window, the changes will take effect automatically and immediately. You can go to your website and initiate a chat to see how the settings work to your satisfactions.