Yes. All visitors’ contact histories are available for you. Contact History is the record of navigation, offline message and chat history of a certain visitor. Contact history of a visitor is recorded and stored on Comm100 server. You can view a specific visitor’s contact history during the chat or after the chat (click here to…
Comm100 Live Chat stores information about all visit sessions in our database. You can query for a particular visit session and view the full contact history. There are two ways you can view the contact history of a visitor: View in Agent Console when the visitor is on your website; View in Live Chat Module….
Visitors’ Average Waiting Time is the average time visitors have waited before their chat requests are accepted by agents. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department or a certain agent. Step by Step Instructions Log into your Comm100 account. Go to Click on Reports…
With Comm100 Live Chat, your visitors are allowed to leave an offline message with attachment file(s) in your offline message window. When you receive this offline message in your email, you can see the name of the attachment. You can click the file name in the mail client to download and read the it or…
All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel. Step by Step Instructions Log into your Comm100 account. Go to the Live Chat module. Go to History; On Chats page, you will see a list of…
Yes, you can. Visits and Chats Metrics provides the visit and chat counts on your website. You can locate it under Chat Volume report. Step by Step Instructions Log into your site account. Click Reports in the Live Chat module. Click Chat Volume to bring up the detailed report on Chats and Visits, as well…
Yes, you can view agent performance report in your account. Step by Step Instructions Go to the Live Chat module. Click Agents under Reports on the left menu bar. You can see an overview of agent’s performance here. The agent performance report provides data regarding agents’ overall performance in terms of chat time and…
With Comm100 Live Chat, your chat transcripts are saved in your Comm100 account. You can also make the transcripts automatically sent to certain email account(s). Step by Step Instructions Log into your Comm100 account. Click Campaign at the left menu. Click Chat Window, then Advanced, and enter the email account(s) in the Automatically email chat…
Yes, you can export reports of your Comm100 Live Chat. Note: The feature of exporting reports is available in Comm100 Live Chat Business. If you are using Comm100 Live Chat Express or Team, please upgrade your Live Chat to the Business edition to get the Exporting Reports feature. Step by Step Instructions Log into your…
When your live chat is offline, your clients can click the chat button and leave messages. These messages are stored on Comm100 sever and can be queried. Thus you can follow up the inquiries without missing any chance to communicate with your clients. There are three ways to view these messages. View Messages in Email…
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor: viewing the contact history in Agent Console and viewing the contact history in Live Chat Control Panel. When you are…
This guide, as structured below, is designed to walk you through the reports available by explaining the report structure and each metric available. Introduction Report Overview Report Structure Time Range Charts and Tables Multiple Perspectives and Different Levels of Granularity Export Data Report Metrics Real Time Report Chat Volume Report Chat Source Report Queue Report…
Comm100’s Social Media Integration allows your agents to handle social media queries from your Facebook Page and Twitter account. Different types of social media interactions will be created as conversations in your Agent Console. This new reporting system will allow you to access comprehensive metrics to better understand agent performance and efficiency, conversation sources and…
