Visitors’ Average Waiting Time is the average time visitors have waited before their chat requests are accepted by agents. With Comm100 Live Chat, + Read More
Yes, you can. Visits and Chats Metrics provides the visit and chat counts on your website. You can locate it under Chat Volume + Read More
Comm100 Live Chat stores information about all visit sessions in our database. You can query for a particular visit session and view the + Read More
Yes. All visitors’ contact histories are available for you. Contact History is the record of navigation, offline message and chat history of a + Read More
Yes, you can export reports of your Comm100 Live Chat. Note: The feature of exporting reports is available in Comm100 Live Chat Business. + Read More
Comm100’s Social Media Integration allows your agents to handle social media queries from your Facebook Page, Twitter account and WeChat Official Account. Different + Read More
When your live chat is offline, your clients can click the chat button and leave messages. These messages are stored on Comm100 sever + Read More
With Comm100 Live Chat, your chat transcripts are saved in your Comm100 account. You can also make the transcripts automatically sent to certain + Read More
Yes, you can view agent performance report in your account. Step by Step Instructions Go to the Live Chat module. Click Agents + Read More
This guide, as structured below, is designed to walk you through the reports available by explaining the report structure and each metric available. + Read More
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There + Read More
With Comm100 Live Chat, your visitors are allowed to leave an offline message with attachment file(s) in your offline message window. When you + Read More
All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on + Read More
