Articles in "Transcripts & Reports"

• Where can I see a report of visitors’ average waiting time?

  Visitors’ Average Waiting Time is the average time visitors have waited before their chat requests are accepted by agents. With Comm100 Live Chat, + Read More

• Can I view the visit and chat counts on my website?

  Yes, you can. Visits and Chats Metrics provides the visit and chat counts on your website. You can locate it under Chat Volume + Read More

• How can I view visitor’s contact history?

  Comm100 Live Chat stores information about all visit sessions in our database. You can query for a particular visit session and view the + Read More

• Can I get all my website visitors’ contact history?

  Yes. All visitors’ contact histories are available for you. Contact History is the record of navigation, offline message and chat history of a + Read More

• [User Guide] Comm100 Reports

  Introduction Optimizing performance of your live chat system, Chatbot, Social / SMS and Ticket begins through understanding the quality of your current service. + Read More

• Can I export the reports in my Comm100 Live Chat?

  Yes, you can export reports of your Comm100 Live Chat. Note: The feature of exporting reports is available in Comm100 Live Chat Business. + Read More

• Introducing Comm100’s Social Report

  Comm100’s Social Media Integration allows your agents to handle social media queries from your Facebook Page, Twitter account and WeChat Official Account. Different + Read More

• How can I view the offline messages left by my visitors?

  When your live chat is offline, your clients can click the chat button and leave messages. These messages are stored on Comm100 sever + Read More

• How can I automatically send chat transcripts to certain email account(s)?

  With Comm100 Live Chat, your chat transcripts are saved in your Comm100 account. You can also make the transcripts automatically sent to certain + Read More

• Can I view agent performance report?

  Yes, you can view agent performance report in your account. Step by Step Instructions ​ Go to the Live Chat module. Click Agents + Read More

• [User Guide] Comm100 Live Chat Reports

  This guide, as structured below, is designed to walk you through the reports available by explaining the report structure and each metric available. + Read More

• When I’m chatting with a visitor, how can I quickly view his/her contact history?

  Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There + Read More

• How can I get the attachment of my offline message?

  With Comm100 Live Chat, your visitors are allowed to leave an offline message with attachment file(s) in your offline message window. When you + Read More

• How can I view my chat history?

  All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on + Read More