Articles in "Release & Updates"

• 12/07/2018 | Release Updates –Chatbot 3.0, Agent Single Sign-On (SSO), and RESTful API Version 2.0

  Increased capability of our AI powered Chatbot With our latest release, our Natural Language Processing (NLP) powered Chatbot can handle more complex visitor + Read More

• 12/06/2018 | Release Updates – What’s New in the Newest Version of Comm100 Social Media?

  Our latest social media update is introducing some changes and new features. Here is what’s coming: Agent Side Improvements History Synchronization: You will + Read More

• 10/09/2018 | Release Updates – Social Tagging and Social Routing Rules

  We have made some upgrades to our social media integration. These updates allow you to manage your customer’s queries more efficiently with our + Read More

• 09/25/2018 | Release Updates – Comm100’s New and Improved Live Chat Designs

  We’re pleased to announce that Comm100 has upgraded the design of live chat mainly for the visitor side Chat Window and Invitations. This + Read More

• 09/12/2018 | Release Updates – WeChat Official Account Integration with Comm100 Live Chat

  Comm100’s WeChat Integration allows you to connect your WeChat Official Account to Comm100 Live Chat. With this integration, all customer queries received by + Read More

• 08/25/2018 | Release Updates – MaximumOn™ for Paid Live Chat Clients (On the Cloud Platform)

  Comm100 Live Chat MaximumOn™ is a patent-pending technology that provides data center level redundancy for Comm100’s live chat solution to achieve unprecedented service + Read More

• 08/02/2018 | Release Updates – Search Agents in Agent List and Manage Profile Permission Setting Update

  This release includes agent management and its related permission settings. Searching for Agents in your Agents List This Search function allows you to + Read More

• 06/22/2018 | Release Updates – Live Chat Report API and Ticketing Update (On Cloud Platform)

  Live Chat Report API Comm100 Live Chat Report API allows you to pull raw reporting data from Comm100 Live Chat into your own + Read More

• 06/22/2018 | Release Updates – What’s New in Comm100’s Ticket Release?

  A few months ago we launched our newly designed Comm100 Ticket system, which allows you to manage your customer interactions within the Agent + Read More

• 06/03/2018 | Release Updates – Comm100’s New Chatbot (On Cloud Platform)

  Our latest Chatbot adds Natural Language Processing and a host of other features to our existing Chatbot functionalities, including: 24/7 Chatbot Availability Bulk + Read More

• January 2019 | Release Updates

  Connect Comm100 Live Chat to your web apps with Zapier integration Zapier is a web-based service that allows you to connect the apps + Read More

• 05/31/2018 | Release Updates – Social Media Reporting (On Cloud Platform)

  Comm100’s social media reporting allows you to access a full suite of reports for your social media integration, available for free for all + Read More

• 05/24/2018 | Release Updates – Improvements for Live Chat and Salesforce Integration (On Cloud Platform)

  In our commitment to constantly improve products and user experiences, we’ve added the following improvements to our Live Chat Salesforce Integration. Added the + Read More

• 05/22/2018 | Release Updates – Customize Co-browsing Notes and Messages (On Cloud Platform)

  Comm100’s co-browsing feature now allows you to add a custom note to the visitor’s screen when agents request co-browsing sessions with visitors. For + Read More

• 05/12/2018 | Release Updates – Co-Browsing and Shopify Integration in Comm100 Live Chat (On Cloud Platform)

  Co-browsing Feature in Comm100 Live Chat Comm100’s Co-Browsing feature allows you to instantly view and interact with a visitor’s web browser with a + Read More

• 01/19/2019 | Release Updates –Live Chat Notes, Import/Export Canned Messages, Wrap-up Comments, Sent & Seen and Email Transcript from History

  Add Internal Notes to Live Chats We have added a Note Section in the Agent Console that allows agents to add internal comments + Read More

• 03/23/2018 | Release Updates – Comm100’s New Ticketing System (On Cloud Platform)

  Comm100 Ticketing is a new feature that integrates with Comm100 Live Chat. It allows for issues received via email or chat to be + Read More

• 01/12/2018 | Release Updates – Comm100’s New Knowledge Base and Live Chat Conversions (On Cloud Platform)

  Comm100’s New Knowledge Base Comm100’s Knowledge Base is a new channel that integrates with Comm100 Live Chat. It allows you to offer a + Read More

• 11/22/2017 | Release Updates – Added New Images to Chat Button and Invitation Galleries (on Cloud Platform)

  We’ve updated our galleries of Chat Buttons and Invitations by adding new images and hiding outdated ones, for all the Cloud Server clients. + Read More

• 11/17/2017 | Release Updates – Facebook and Twitter Integration in Comm100 Live Chat, and Agent Console Extension (On Cloud Platform)

  Facebook and Twitter Integration Comm100’s new Facebook and Twitter integration allows you to handle Facebook and Twitter interactions from within your Agent Console, + Read More

• Release Update – Agent Assist, Canned Messages, Knowledge Base

   Agent Assist is an AI-powered virtual assistant that helps your agents respond to customer queries more quickly and confidently than ever before. Agent + Read More

• 10/20/2017 | Release Updates – Comm100’s New and Improved Live Chat Designs

  We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

• 09/21/2017 | Release Updates – Connect Comm100 Live Chat to Salesforce Sandbox (On Cloud Platform)

  You can now connect your Comm100 Live Chat account to your Salesforce Sandbox environment. This allows you to test out integration options and + Read More

• 08/04/2017 | Chatbot Webhook: Access Your Database to Answer Questions with Detailed Customer Info (On Cloud Platform)

  We’ve received some great feedback from our customers since the launch of our Chatbot. One common suggestion is whether Chatbot could access their + Read More

• 07/12/2017 | Release Updates – Updates of Comm100 Live Chat Mobile Apps (On Cloud Platform)

  We have improved the interface of Comm100 Live Chat mobile apps for Android, iPhone and iPad, so as to offer better agent chat + Read More

• 06/09/2017 | Release Updates – Comm100 Chatbot (On Cloud Platform)

  Comm100’s new Chatbot allows visitors to interact with a bot, inside our regular chat interface. Our Chatbot is easily customizable with question and + Read More

• 05/05/2017 | Audio & Video Chat, Out-of-Beta of Web Version Agent Console in HTML5, and New Desktop App of Agent Console (On Cloud Platform)

  Audio & Video Chat Comm100 Live Chat Audio & Video Chat enables visitors to initiate an audio or video call with a live + Read More

• 04/06/2017 | Dynamic Campaign, Custom JavaScript for Chat Window, Estimated Wait Time and More (On Cloud Platform)

  Dynamic Campaign: Display Different Chat Buttons and Windows for Different Visitors With Dynamic Campaign, you can define rules to display different chat buttons, + Read More

• 03/23/2017 | Beta Version of HTML5-Based Comm100 Live Chat Agent Console (On Cloud Platform)

    We are moving to switch Comm100 Live Chat Agent Console from Flash to HTML5. Beta Version of HTML5 Based Agent Console To + Read More

• 03/06/2017 | Beta Version of HTML5-Based Comm100 Live Chat Agent Console (To a Selected Group of Clients)

  We are moving to switch Comm100 Live Chat Agent Console from Flash to HTML5. To ensure the smooth transition from Flash to HTML5, + Read More

• 01/06/2017 | A Brand New Reporting System (On the Cloud Platform)

  We have redesigned our reporting system to offer industry leading insights on your live chat operation. The new report structure contains 18 independent + Read More

• 03/01/2019 | Release Notes – Third Party Bots and Salesforce Integration Enhancements

  In this release, we have improved the functionality of our salesforce integration and introduced the ability to integrate third-party bots into our platform. + Read More

• 1/8/2020 | Release Updates- Live Chat and Bot Upgrade

  Paste images into Live Chat directly Your visitors can now paste images from their clipboard directly into the text editor of the live + Read More

• 01/05/2019 | Release Updates –Comm100 Live Chat’s Zapier Integration and SMS Integration

  Connect Comm100 Live Chat to your web apps with Zapier integration Zapier is a web-based service that allows you to connect the apps + Read More

• December 2019 | Release Note – Comm100 Chat Server Performance Upgrade

  At Comm100 we are always working to improve our solutions, so you can provide even better customer service. With this goal in mind, + Read More

• 03/23/2019 | Release Updates – Comm100 Bot UX Improvements, NPS Survey and Date Picker

  This update brings to you a refined and improved interface for Comm100’s AI Chatbot and NPS to the Post Chat Survey. Bot UX + Read More