Increased capability of our AI powered Chatbot With our latest release, our Natural Language Processing (NLP) powered Chatbot can handle more complex visitor + Read More
Our latest social media update is introducing some changes and new features. Here is what’s coming: Agent Side Improvements History Synchronization: You will + Read More
We have made some upgrades to our social media integration. These updates allow you to manage your customer’s queries more efficiently with our + Read More
We’re pleased to announce that Comm100 has upgraded the design of live chat mainly for the visitor side Chat Window and Invitations. This + Read More
Comm100’s WeChat Integration allows you to connect your WeChat Official Account to Comm100 Live Chat. With this integration, all customer queries received by + Read More
Comm100 Live Chat MaximumOn™ is a patent-pending technology that provides data center level redundancy for Comm100’s live chat solution to achieve unprecedented service + Read More
This release includes agent management and its related permission settings. Searching for Agents in your Agents List This Search function allows you to + Read More
Live Chat Report API Comm100 Live Chat Report API allows you to pull raw reporting data from Comm100 Live Chat into your own + Read More
A few months ago we launched our newly designed Comm100 Ticket system, which allows you to manage your customer interactions within the Agent + Read More
Our latest Chatbot adds Natural Language Processing and a host of other features to our existing Chatbot functionalities, including: 24/7 Chatbot Availability Bulk + Read More
Connect Comm100 Live Chat to your web apps with Zapier integration Zapier is a web-based service that allows you to connect the apps + Read More
Comm100’s social media reporting allows you to access a full suite of reports for your social media integration, available for free for all + Read More
In our commitment to constantly improve products and user experiences, we’ve added the following improvements to our Live Chat Salesforce Integration. Added the + Read More
Comm100’s co-browsing feature now allows you to add a custom note to the visitor’s screen when agents request co-browsing sessions with visitors. For + Read More
Co-browsing Feature in Comm100 Live Chat Comm100’s Co-Browsing feature allows you to instantly view and interact with a visitor’s web browser with a + Read More
Add Internal Notes to Live Chats We have added a Note Section in the Agent Console that allows agents to add internal comments + Read More
Comm100 Ticketing is a new feature that integrates with Comm100 Live Chat. It allows for issues received via email or chat to be + Read More
Comm100’s New Knowledge Base Comm100’s Knowledge Base is a new channel that integrates with Comm100 Live Chat. It allows you to offer a + Read More
We’ve updated our galleries of Chat Buttons and Invitations by adding new images and hiding outdated ones, for all the Cloud Server clients. + Read More
Facebook and Twitter Integration Comm100’s new Facebook and Twitter integration allows you to handle Facebook and Twitter interactions from within your Agent Console, + Read More
Agent Assist is an AI-powered virtual assistant that helps your agents respond to customer queries more quickly and confidently than ever before. Agent + Read More
We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More
You can now connect your Comm100 Live Chat account to your Salesforce Sandbox environment. This allows you to test out integration options and + Read More
We’ve received some great feedback from our customers since the launch of our Chatbot. One common suggestion is whether Chatbot could access their + Read More
We have improved the interface of Comm100 Live Chat mobile apps for Android, iPhone and iPad, so as to offer better agent chat + Read More
Comm100’s new Chatbot allows visitors to interact with a bot, inside our regular chat interface. Our Chatbot is easily customizable with question and + Read More
Audio & Video Chat Comm100 Live Chat Audio & Video Chat enables visitors to initiate an audio or video call with a live + Read More
Dynamic Campaign: Display Different Chat Buttons and Windows for Different Visitors With Dynamic Campaign, you can define rules to display different chat buttons, + Read More
We are moving to switch Comm100 Live Chat Agent Console from Flash to HTML5. Beta Version of HTML5 Based Agent Console To + Read More
We are moving to switch Comm100 Live Chat Agent Console from Flash to HTML5. To ensure the smooth transition from Flash to HTML5, + Read More
We have redesigned our reporting system to offer industry leading insights on your live chat operation. The new report structure contains 18 independent + Read More
In this release, we have improved the functionality of our salesforce integration and introduced the ability to integrate third-party bots into our platform. + Read More
Paste images into Live Chat directly Your visitors can now paste images from their clipboard directly into the text editor of the live + Read More
Connect Comm100 Live Chat to your web apps with Zapier integration Zapier is a web-based service that allows you to connect the apps + Read More
At Comm100 we are always working to improve our solutions, so you can provide even better customer service. With this goal in mind, + Read More
This update brings to you a refined and improved interface for Comm100’s AI Chatbot and NPS to the Post Chat Survey. Bot UX + Read More
