With Comm100 Ticket, you can create multiple filters to quickly locate certain tickets based on predefined conditions. The Filters help you narrow down + Read More
A Ticket Signature is a block of text, sometimes with images or hyperlinks, appended to the end of a ticket message which often + Read More
After you integrate Comm100 Live Chat with Comm100 Ticketing System, your agents can manually convert a chat to a new ticket or attach + Read More
With the Comm100 Ticketing system, you can create multiple Auto Update rules based on various conditions, which allows you to update ticket assignee, + Read More
Canned responses are predetermined responses to common questions. With Comm100 Ticket, you can create your own canned replies to frequently asked questions, and + Read More
With Comm100 Ticket Auto Follow Up, the system will automatically send predefined email notifications to your customers or agents based on customized rules. + Read More
Comm100 has introduced a feature which allows you to insert images into any follow-up emails. Recipients of the email will not have to + Read More
Ticket Merge is an operation for you to merge the history of a source ticket with a target ticket. The merge operation is + Read More
When you are working on a ticket, you may need to get other agents involved if you want them to follow up with + Read More
With the Custom Field feature of Comm100 Ticket, you can create additional fields that help give context to a ticket. Custom fields can + Read More
Comm100’s Batch Action feature gives you the ability to easily perform bulk operations on multiple tickets in your ticketing system. With just a + Read More
The Comm100 Ticketing system allows to you add an email account and create support tickets out of any emails received by those accounts. + Read More
Comm100 Ticket can be integrated with Comm100 Live Chat. After the integration, you can convert your offline messages and chat transcripts into tickets + Read More
To send/receive emails from/to Comm100 Ticket system, you need to set up and configure an email server first. After successfully linking an email + Read More
Comm100 Ticket supports multiple enabled email accounts. When you respond to tickets, the Default Email Account is used as the default From email + Read More