Articles in "Comm100 Ticket"

• How to manually convert a chat to a ticket during the chat session?

  After you integrate Comm100 Live Chat with Comm100 Ticketing System, your agents can manually convert a chat to a new ticket or attach + Read More

• How do I use the @Mentions feature in Comm100 Ticket?

  When you are working on a ticket, you may need to get other agents involved if you want them to follow up with + Read More

• How to integrate Comm100 Ticket System with Comm100 Live Chat?

  Comm100 Ticket can be integrated with Comm100 Live Chat. After the integration, you can convert your offline messages and chat transcripts into tickets + Read More

• How do I create Filters to only display tickets I want?

  With Comm100 Ticket, you can create multiple Filters to quickly locate certain tickets based on predefined conditions. The Filters help you narrow down + Read More

• Can I design and use my own ticket Signature?

  A Ticket Signature is a block of text, sometimes with images or hyperlinks, appended to the end of a ticket message which often + Read More

• How do I create an Auto Update?

  With the Comm100 Ticketing system, you can create multiple Auto Update rules based on various conditions, which allows you to update ticket assignee, + Read More

• How to use canned responses in Comm100 Ticket system?

  Canned responses are predetermined responses to common questions. With Comm100 Ticket, you can create your own canned replies to frequently asked questions, and + Read More

• How do I set up a new Auto Follow Up?

  With Comm100 Ticket Auto Follow Up, the system will automatically send predefined email notifications to your customers or agents based on customized rules. + Read More

• How do I insert an image to an email reply?

  Comm100 has introduced a feature which allows you to insert images into any follow-up emails. Recipients of the email will not have to + Read More

• How do I merge tickets?

  Ticket Merge is an operation for you to merge the history of a source ticket with a target ticket. The merge operation is + Read More

• How do I create custom fields for my tickets?

  With the Custom Field feature of Comm100 Ticket, you can create additional fields that help give context to a ticket. Custom fields can + Read More

• How do I manage tickets with batch actions?

  Comm100’s Batch Action feature gives you the ability to easily perform bulk operations on multiple tickets in your ticketing system. With just a + Read More

• How do I block certain email addresses or domains in ticketing system?

  The Comm100 Ticketing system allows to you add an email account and create support tickets out of any emails received by those accounts. + Read More

• How to add new Email Account into Comm100 Ticket?

  Before you can send and receive emails in Comm100 Ticket, you need to set up and configure an email server. After you successfully + Read More

• How to change the default email account for ticket replying?

  Comm100 Ticket supports multiple enabled email accounts. When you respond to tickets, the Default Email Account is used as the default From email + Read More