Articles in "Chatbot Management"

  • What is Chatbot Sensitivity?

    Chatbot Sensitivity determines that how your Chabot is sensitive to visitors’ questions during the live chat. The sensitivity score range is from 0 to 100 and can be manually adjusted. This will change the score range of the returned “High Confidence Answers”, “Possible Answers” and “No Match Score Answers”. Once a visitor asks a question,…

  • Getting Started with Comm100 Chatbot

    Comm100 ‘s Chatbot is an automated service that is designed to answer your customer’s questions. It acts like your human live chat agents, helping your customers with simple queries in an efficient manner. Comm100’s Chatbot is an add-on feature with an additional cost. Please contact our sales team to find out more about pricing. This…

  • What to choose to open the Insert URL from a Chatbot answer?

    A Chatbot answer allows you to insert a clickable URL for your visitor to check more information on. A URL may include further instruction steps, a downloadable link to some files or another page where your visitor can carry on with the self-service etc. If you decide to insert a link to a pre-defined Chatbot…

  • How can Chatbot send data to your web application?

    Comm100’s Chatbot allows your customers to interact with a bot to receive information about products or services quickly and efficiently. However, you may need to extend the capabilities of our Chatbot by connecting it to your own database for a more personalized and dedicated service. Now, with the latest update, our Chatbot can send data…

  • What are the requirements for the Chatbot Entities to be imported?

    Entity represents the prediction for a word or phrase inside a visitor’s question or command that you want it extracted. The data can be a name, product name, date or any group of words. By comparison, the intent represents the prediction of the entire visitor input. Comm100 provides some common Prebuilt Entities such as temperature,…

  • What are the requirements for the Chatbot Intents to be imported?

    Intents are the purposes or goals that a user wants to use a chatbot for, such as booking a flight, paying a bill, or finding a news article. To help you quickly create your own chatbot questions base, you can import your own prepared Questions and Answers. On the Import Intents page, you can download…

  • How do I use Co-browsing in Comm100 live chat?

    Co-browsing allows you to view and interact with your visitor’s web browser in real time. You can instantly see and assist visitors effectively in both sales and support, which can be especially helpful in complex or technical scenarios. Co-browsing is an add-on feature with an extra cost. Please contact our sales team or Chat with…