New More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat >> ×

Articles in "Chatbot Management"

  • What is Chatbot Sensitivity?

    Chatbot Sensitivity determines that how your Chabot is sensitive to visitors’ questions during the live chat. The sensitivity score range is from 0 to 100 and can be manually adjusted. This will change the score range of the returned “High Confidence Answers”, “Possible Answers” and “No Match Score Answers”. Once a visitor asks a question,…

  • Getting Started with Comm100 Chatbot

    Comm100 Chatbot is an automated service that is designed to carry out chatting tasks and return the answers based on the customers’ questions. It is acting very much like your human live chat agents, helping your customers with their everyday queries in a more efficient manner. Chatbot is an add-on feature of Comm100 which requires…

  • What to choose to open the Insert URL from a Chatbot answer?

    A Chatbot answer allows you to insert a clickable URL for your visitor to check more information on. A URL may include further instruction steps, a downloadable link to some files or another page where your visitor can carry on with the self-service etc. If you decide to insert a link to a pre-defined Chatbot…

  • How can Chatbot send data to your web application?

    Comm100’s Chatbot allows your customers to interact with a bot to receive information about products or services quickly and efficiently. However, you may need to extend the capabilities of our Chatbot by connecting it to your own database for a more personalized and dedicated service. Now, with the latest update, our Chatbot can send data…