Articles in "Billing & Agent Management"

• How to switch live chat plan?

  Comm100 provides three live chat editions, which are Team edition, Business edition and Enterprise edition. Users could switch among the plans by following + Read More

• How to delete an existing agent from my Comm100 account?

  If you are a Site Administrator or have permission to manage agents, you can delete an existing agent from your Comm100 account. Step + Read More

• How can I reset my password?

  If you forget your password, you can reset the password at the User Sign in page. Step by Step Instructions Please visit login + Read More

• “Do Not Honor” error when I try to pay with Credit Card

  If you have attempted to pay with CC through our billing payment processor and you have received the following error: Do Not Honor. + Read More

• How to edit the information of an existing agent?

  If you are a Site Administrator or have permission to manage agents, you can edit your existing agents’ information. Step by Step Instructions + Read More

• How can I manage agents for my Comm100 account?

  Agent management includes adding new agents, set permission or reset password for agents, edit the existing agents’ information, delete the existing agents, or + Read More

• Does Comm100 Live Chat support multi-agents?

  Yes. Comm100 Live Chat allows you to collaborate with other agents during a chat session. You can add unlimited agents into an account + Read More

• Where can I see agent’s Title and Bio?

  Comm100 allows you to add your agents’ Title and Bio information and have them display in the Header of the Chat Window. It + Read More

• Can I reset password for other agents in my account?

  If you are an administrator or have permission to manage agents, you can reset password for agents in your account. Note: A site + Read More

• How do I manage permissions for existing agents or groups?

  Manage individual agent permissions If you are a Site Administrator or have permission to manage agents, you can allow or revoke certain agent + Read More

• How to cancel my Comm100 account?

  To cancel your Comm100 account, you must be an account Administrator. Upon cancellation, you won’t be able to sign in to the Comm100 + Read More

• How to add an agent into my Comm100 account?

  Comm100 supports unlimited agents and allows you to collaborate with other agents during a chat session. You can add multiple agents into your + Read More

• How do I upgrade my Live Chat Team Plan to the Business Plan?

  By upgrading to Comm100 Live Chat Business Edition, you can take your live chat program to a new level with more powerful features. + Read More

• Where to enter my billing information?

  With Comm100, you need to enter your billing information before you make a purchase. The billing period is one month/quarter/half-year/year or otherwise mutually + Read More

• How to change my payment information?

  Step by Step Instructions Log into your Comm100 account. Go to the Billing Info menu under My Account module. Click the Change button + Read More

• How to view my balance history?

  You can set a time range and query your detailed balance history in a certain period or time. Step by Step Instruction Log + Read More

• How to check the audit log of my site?

  An Audit Log is a log of agent activities. It records all important performed actions in your Comm100 modules. Step by Step Instructions + Read More

• How to subscribe to Comm100 Live Chat?

  Comm100 accepts Credit Card, PayPal, Wire Transfer, and Check. You can subscribe for Comm100 Live Chat by monthly, quarterly, half-yearly or yearly. And + Read More