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Articles in "Billing & Agent Management"

  • Discounts for Non-profit Organizations

    Comm100 is proud to help non-profit organizations better initiate and stimulate relationships with your donors and supporters. We provide special offer for non-profit organizations. Discount for Comm100 Email Marketing Once approved that you are with non-profit organizations, we offer a 30% discount to you. Discount for Comm100’s Other Products Once approved that you are with…

  • Does Comm100 Live Chat support multi-agents?

    Yes. Comm100 Live Chat allows you to collaborate with other agents during a chat session. You can add unlimited agents into an account and have multiple support representatives to take care of the live chat service. For how to add an agent, please refer to: www.comm100.com/livechat/knowledgebase/how-to-include-multiple-operators-in-my-comm100-account.html

  • “Do Not Honor” error when I try to pay with Credit Card

    If you have attempted to pay with CC through our billing payment processor and you have received the following error: Do Not Honor. This means the financial institution or the CC issuer bank did pass this error to the payment process and for this reason the payment cannot be processed or approved. Your credit card…

  • Can I reset password for other agents in my account?

    If you are an administrator or have permission to manage agents, you can reset password for agents in your account. Note: A site administrator owns all permissions of your account. Step by Step Instructions Go to My Account, then click Agents under it; Select an agent and then click its Rest Password icon; Reset the…

  • How to Get Business with MaximumOn?

    This article shows you the detailed steps about how you can get the Business with MaximumOn™ edition. Step by Step Instructions Log into your Comm100 account; If you are on the trial period, please click Buy Now under My Account module. While if you are using a different live chat edition, please click Switch under…

  • How to switch live chat plan?

    Comm100 provides three live chat editions, which are Team edition, Business edition and Business with MaximumOn™ edition. Users could switch among the plans by following instructions below. Step by Step Instructions Log into your Comm100 account; Click My Account and then click Switch; You could switch your plan by clicking Select.

  • How to cancel my Comm100 account?

    To cancel your Comm100 account, you must be an account Administrator. Upon cancellation, you won’t be able to sign in to the Comm100 service and products you’ve been using. So before you close your account, take the time to tie up loose ends and make sure you don’t leave anything important behind. Before you close…

  • How to add an agent into my Comm100 account?

    Comm100 supports unlimited agents and allows you to collaborate with other agents during a chat session. You can add multiple agents into your Comm100 account according to your needs. Step by Step Instructions Log into your Comm100 account; Go to Agents in the My Account module; Click New Agent; Enter the agent’s information; Note: You…

  • How can I reset my password?

    If you forget your password, you can reset the password at the User Sign in page. Step by Step Instructions Please visit login page here; Click Forgot your password to rest your password; Log into your email account and click the link in the email to reset the password.

  • How can I manage agents for my Comm100 account?

    Agent management includes adding new agents, set permission or reset password for agents, edit the existing agents’ information, delete the existing agents, or set an agent’s permission. If you are a Site Administrator or have permission to manage agents, you can manage agents for your Comm100 account. Create a New Agent Log into your Comm100…

  • How to edit the information of an existing agent?

    If you are a Site Administrator or have permission to manage agents, you can edit your existing agents’ information. Step by Step Instructions Click Agents in the My Account portal; Select an agent and then click its email; Edit the agent’s information; Note: In this page, you can change the email, display name, status and…

  • How to delete an existing agent from my Comm100 account?

    If you are a Site Administrator or have permission to manage agents, you can delete an existing agents from your Comm100 account. Step by Step Instructions Click Agents in the My Account portal; Select an agent and then click its Delete icon to delete the agent.

  • How can I set permission for an existing agent?

    If you are a Site Administrator or have permission to manage agents, you can set permission for your agents. Note: A site administrator owns all permissions of your account. Step by Step Instructions Click Agents in the My Account portal; Select an agent and then click its Permission Settings icon; Set permission for this agent;…

  • How to upgrade my live chat to the Business edition?

    By upgrading to Comm100 Live Chat Business Edition, you can take your live chat program to a new level with more powerful features. Step by Step Instructions Log into your Comm100 account; Go to My Account and then click Switch; Follow through and confirm your upgrading. After you successfully upgrade to the Live Chat Business…

  • Where to enter my billing information?

    With Comm100, you need to enter your billing information before you make a purchase. The billing period is one month/quarter/half-year/year or otherwise mutually agreed. Your account will be billed at the beginning of each billing period. Step by Step Instructions Log into your Comm100 account; Go to My Account; Go to Billing Info under Billing…

  • How to change my payment information?

    Step by Step Instructions Log into your Comm100 account; Go to the Billing Info menu under My Account module; Click the Change button; Save the changes. Note: If you have an overdue invoice, Comm100 will issue a charge to help you clear the unpaid invoice automatically after you update the payment information.

  • How to view my balance history?

    You can set a time range and query your detailed balance history in a certain period or time. Step by Step Instruction Log into your site account here; Go to My Account, click History under Billing; Adjust the time range to view your balance history valued during the given period.

  • How to check the audit log of my site?

    An audit log is a log of agent activities. It records all important performed actions in your Comm100 modules. Step by Step Instructions Log into your site account; Go to the My Account module, then Audit Log under Security; Adjust the time range, select the application you are using and a certain agent, or enter…

  • How to subscribe to Comm100 Live Chat?

    Comm100 accepts Credit Card, PayPal, Wire Transfer, and Check. You can subscribe for Comm100 Live Chat by monthly, quarterly, half-yearly or yearly. And your account will be billed at the beginning of each billing period. Step by Step Instructions Log into your Comm100 account; Go to My Account; Go to Billing Info under Billing and…