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How can I send files during a chat?

March 8th, 2016 | Monitor & Chat

Yes, Comm100 Live Chat supports file transfer between agent(s) and a visitor.

You can view the files during the chat and even after the chat. All the transferred files are attached to the chat transcript for your future review.

Note:

  • At most 10 files can be transferred between agent(s) and the visitor during a chat session.

  • The maximum size of a file can be transferred is 5 MB.

  • Nearly all formats of files, including pdf, word, excel, video and etc, are supported. For security reasons, the file formats like .EXE, .BAT, .DLL and etc., are not allowed.

Send a File from the Visitor Side

  1. Click on Send File in bottom left of Chat Window;

  2. Browse for the file to send it over to Agent.

    Visitor Send Files to Agent

After the file is sent successfully, agent just needs to click on the file name to download and view the file.

File Show as Hyperlink for Download

Send a File from the Agent Side

  1. Click the File Transfer icon in Visitor Monitor;

  2. Browse for the file and send it to Visitor.

    Agent Send File to Visitor

After the file is sent successfully, the visitor just needs to click on the file name to download and view the file.

Click on File Name to Download