Can I automatically send a pre-defined message after a chat request is accepted?

Yes.

You can set up a pre-defined and personalized message which is sent to the visitor once a chat is started. Each agent can customize his/her own auto greeting message.

Step by Step Instructions

1. Log into your agent console window;

2. Click Preference;

   

3. Click Live Chat;

   

4. Check Automatically send a pre-defined message after a chat request is accepted;

   

5. Edit your message and insert macros which you feel needed;

6. Click OK and the settings will take effect immediately.

   

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