New More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat >> ×

Can I automatically send a pre-defined message after a chat request is accepted?

March 9th, 2016 | Settings & Customizations

Yes.

You can set up a pre-defined and personalized message which is sent to the visitor once a chat is started. Each agent can customize his/her own auto greeting message.

Step by Step Instructions

  1. Log into your agent console window;

  2. Click Settings;

    Settings in Operator Chat Console
  3. Click Chat Settings;

    Chat Settings in Operator Chat Console
  4. Check Automatically send a pre-defined message after a chat request is accepted;

    Auto Send Greeting Message
  5. Edit your message and insert macros which you feel needed;

  6. Click OK and the settings will take effect immediately.

    Save Changes