Can I automatically send a pre-defined message after a chat request is accepted?

Yes.

You can set up a pre-defined and personalized message which is sent to the visitor once a chat is started. Each agent can customize his/her own auto greeting message.

Step by Step Instructions

1. Login to Comm100 Agent Console.
2. Click Preference.
   
3. Click Live Chat.
   
4. Check Automatically send a pre-defined message after a chat request is accepted.
   
5. Edit your message and insert macros which you feel needed.
6. Click OK and the settings will take effect immediately.
   

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