Can I view the visit and chat counts on my website?

April 25th, 2018 | Transcripts & Reports

Yes, you can.

Visits and Chats Metrics provides the visit and chat counts on your website. You can locate it under Chat Volume report.

Step by Step Instructions

  1. Log into your site account.

  2. Click Reports in the Live Chat module.

    Live Chat Reports
  3. Click Chat Volume to bring up the detailed report on Chats and Visits, as well as some other metrics.

    Visits and Chats Trend Overview
  4. Set the time range to bring out the results during a specific period of time.

  5. Visits and Chats in Specific Time Range
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