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Can I view the visit and chat counts on my website?

March 7th, 2016 | Transcripts & Reports

Yes, you can.

Visit & Chat Metrics provides the visit and chat counts on your website and the ratio of chats to visits.

Step by Step Instructions

  1. Log into your site account;

  2. Click Reports in the Live Chat module;

    Live Chat Reports
  3. Click Overview to bring up the visit and chat counts you’ve received in the Trend Overview tab;

    Visits and Chats Trend Overview
  4. Set the time range to bring out the results during a specific period of time.

  5. Visits and Chats in Specific Time Range