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Can I transfer an ongoing chat to another agent?

March 8th, 2016 | Monitor & Chat

Yes, you can. You can collaborate with other agents during a chat session. When you are chatting with a visitor and wish to transfer the chat to another online agent, you just need to click the Transfer icon in the chat panel, select an agent available and click OK.

Step by Step Instructions

  1. Click on the Transfer icon in the chat panel;
    Chat Transfer Icon
  2. Select the agent you want to transfer the chat to and then click OK;
    Choose an Agent to Transfer
  3. The chat will be successfully transferred to that agent.

Note: Comm100 Live Chat allows unlimited number of agents. However, no more than 4 agents are allowed to be involved in one chat at the same time. Thus, you cannot transfer the chat when there are already 4 agents in the chat at the same time.