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Can I hide the chat button when Live Chat is offline?

March 8th, 2016 | Settings & Customizations

Yes.

With Comm100 Live Chat, you can hide the chat button when the live chat is offline.

Step by Step Instructions

  1. Log in to your Comm100 account;

  2. Click Campaign at the left main menu;

    Customize Live Chat
  3. Click Chat Button and select the campaign you use on the left top screen;

  4. Click Options to expand the detailed options;

  5. Check the option of Hide the offline Chat Button.

    Hide Offline Chat Button

Note: To have the Hide the Offline Chat Button feature, you need to get the code with JavaScript. This feature is available since Comm100 Live Chat V 5.0. If you copied your live chat code from a previous version, please paste the code of the latest version Comm100 Live Chat to enable this feature.