Can I export the reports in my Comm100 Live Chat?

April 27th, 2018 | Transcripts & Reports

Yes, you can export reports of your Comm100 Live Chat.

Note: The feature of exporting reports is available in Comm100 Live Chat Business. If you are using Comm100 Live Chat Express or Team, please upgrade your Live Chat to the Business edition to get the Exporting Reports feature.

Step by Step Instructions

  1. Log into your Comm100 account and go to the Live Chat module.

  2. Click Reports from the left side menu.

    Live Chat Reports
  3. Click on a report to go to the report details page (Here we take the Chat Volume report for an example).

  4. Click Export and follow through to export the report. The exported report file is in .CSV format.

    Export Live Chat Reports