Can I customize the order of the columns in Agent Console?

Yes, you can customize the order of the columns in Agent Console where you do real-time monitoring and chatting.

Step by Step Instructions

1. Log into Agent Console;
2. Move your mouse to Settings and click Column Settings;
   
3. Move the columns you’d like to show from Hide These columns to Display these columns and adjust the display order by clicking on the up-arrow and down-arrow;
   
4. Click OK.

Note: You can also adjust the column display order by dragging and dropping it directly in Agent Console.

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