Yes, you can customize the order of the columns in Agent Console where you do real-time monitoring and chatting.
Step by Step Instructions
- Log into Agent Console;
- Move your mouse to Settings and click Column Settings;
- Move the columns you’d like to show from Hide These columns to Display these columns and adjust the display order by clicking on the up-arrow and down-arrow;
- Click OK.
Note: You can also adjust the column display order by dragging and dropping it directly in Agent Console.