Comm100 Live Chat helps monitor your website visitors via its built-in visitor tracking mechanism. In addition, you can collect more visitor information from other channels. This enables you to better understand your visitors and provide personalized service.
President, Scott Systems
Track visitors’ footprints as they move from one web page to another. Besides the pages visitors are currently on, you can also see the pages they previously visited and the pages they entered on. Therefore, you can have a full picture of visitors’ navigation behaviors.
Get visitors’ geographical information including city, state and country. By knowing where your visitors are located, you can tailor your communication to be more relevant to the specific locations.
See visitors’ referring URLs or the search engines they used to find your website. By knowing what content leads visitors to your website, you can adjust your marketing strategy to attract more prospects.
View the visit times of each visitor on your website to differentiate repeat visitors from new ones. The number of visit times is a clear indicator of visitors’ interests in your products or business. You can invite those who visit multiple times to chat with you.
Check if the visitors have contacted you before and access the chat transcripts and offline messages right from the chat console. By reviewing the previous contact history, you can quickly familiarize yourself with a visitor’s situation without asking repetitive questions.
Custom Filter allows you to define a specific search by your own rules so that you can quickly locate the group of visitors you want to target. Visitor data that can be used to create rules includes: