Comm100 Live Chat enjoys high availability and can achieve 100% uptime by employing the MaximumOn technology. Your live chat remains intact, whether there is a scheduled maintenance or an unexpected system failure.
With the MaximumOn technology, your Comm100 Live Chat is deployed in two separate data centers. Your live chat remains working properly even when the server is down in one data center.
If your Comm100 Live Chat deployment in one data center fails, the redundant deployment in the other data center automatically takes over. No manual intervention is required.
With the MaximumOn technology, your ongoing chats with website visitors will not be interrupted during the automatic and seamless failover. In addition, visitors can initiate new chats normally.
Visitor information and chat transcripts recorded after the failover will be synchronized back to the primary data center. No data will be lost.
This white paper introduces the basic availability concepts, three levels of redundancy and their limitations, the system architecture of the MaximumOn technology and how MaximumOn responds to various failure scenarios. It will help you get a better understanding of system availability in general and how MaximumOn works in specific.Download Free