The live chat button is a visible image or text that your visitors can click to open a chat window. Adding an inviting chat button encourages more chat requests, which may result in more sales opportunities.
There are two types of live chat buttons: image button and text link button. You can use your own image and pick a suitable position to create an inviting image chat button that fits your website’s look and encourages visitors to chat. Alternatively, you can place a text link button on your website in the top menu, context menu, text content area or any other appropriate position.
A chat button appears in either online or offline status, reflecting whether there is an agent online and available to chat. Clicking on an online chat button opens a chat window; clicking on an offline message button opens an offline message window.
By default, when no agent is online, your chat button shows offline on your website. You can choose to hide your offline button so that no chat button appears during your off hours.
Set up a dedicated chat button for an agent. Chat requests initiated from that chat button are directly routed to the specified agent. For example, if each of your customers has a dedicated account manager, you can have one chat button for each account manager so that your customers can easily find and chat with their account managers.
Set up a dedicated chat button for a department. For example, you can have one chat button for sales and another button for support. Chat requests initiated from the sales button are directly routed to the sales team and support chat requests to the support team.
You can place multiple chat buttons on one page. For example, you can have an image button floating on your web page and a text link button in the top menu of the page; or if you set up specific chat buttons for each agent or department, you can place all the buttons on the same page so that your visitors can easily find the right agent for help.
Chat buttons can be placed in various channels. Besides your websites, you can add your chat button to your facebook and other channels. This helps you extend your reach to more customers and potentially turn more prospects into customers.
Comm100’s live chat buttons can be fully customized for mobile devices to ensure fluid mobile experiences. Visitors browsing your website content on mobile devices can conveniently click on your chat button for instant help.
Chat support is a valuable resource for your website, and the accessibility of its design can make or break a customer’s experience. Good design applies even to your chat button: it shouldn’t stick out or get in the way, and it should give the user a sense of ease.Read the Full Article