File Sharing in Live Chat

Send and Receive Files While Chatting

Comm100 Live Chat allows you to easily exchange files with visitors during a chat. File sharing in live chat helps you improve chat efficiency and increase case resolutions.

Share Files with Visitors

Send files such as screenshots, presentations, guides, catalogues, or other files to your visitors with a quick drag-and-drop. This saves you from having to email the files and improves your chat efficiency.

Share Files with Visitors

Receive Files from Visitors

Your visitors are able to drag and drop files quickly, which lets them easily send you screenshots or documents during chats. This saves your visitors from typing lengthy descriptions and helps you get a better and faster understanding of what your visitors are trying to explain.

Receive Files from Visitors

Picture Thumbnail

An image/picture/screenshot sent over live chat displays as a thumbnail, allowing you and your visitors to get a quick view of the image. Clicking on the thumbnail enables you to see a full-sized image. Other files and documents sent over chat are all shown as hyperlinks that can be accessed by clicking the links.

Picture Thumbnail

Files in Chat Transcripts

Files sent over chats are kept in the chat transcripts. You can check the transcripts to review and download the files later.

Files in Chat Transcripts

Schedule a Free Consultation

Want to learn more about how this feature can meet your specific business needs? Schedule a 15-minute free consultation with us. One of our product specialists will call you back.