Director of Marketing/Sales, CheckMark
Comm100 live chat software provides the tools necessary to convert website visitors into loyal customers, such as real-time visitor monitoring, shopping cart integration, and rule-based auto invitation. Engage in meaningful conversations with website visitors in order to offer product recommendations, promote online specials, increase shopping cart sizes and improve checkout conversion rates.More Details
We make it easy for you to offer live support, which will improve your customer satisfaction ratings. Our real-time, built-in translator, breaks down language barriers by automatically detecting and translating chats into the language your customers use. Our live chat software also allows you to use personalized canned messages to maximize operator responsiveness and consistency when handling concurrent chats.More Details
Our software offers a full suite of enterprise level tools and reports needed to control quality and operator performance. With features like real-time chat supervision, chat takeover, and chat transcript review, as well as thorough analytics such as rating reports and operator efficiency reports, ensuring consistent customer service is only a few mouse clicks away.More Details
Our patent-pending MaximumOn™ technology ensures 100% uptime Service Level Agreement (SLA) so that your website is always available when your visitors are online. Access the Comm100 mobile apps on both iOS and Android devices, as well as cross-platform compatible web and desktop apps. We make it easy to connect with your website visitors at any time, even while on the go!
A practical guide to preventing, dealing with, and following up on difficult customers over live chatDownload Free
Real-world data on five main customer service metricsDownload Free