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Customer Profile

TRU logo
Industry
Higher Education
Users
Prospective university students
Comm100 Customer
Since 2019
Need
Provide 24/7 support and fast response times to engage prospective students and convert them to applicants

TRU uses their Chatbot to provide lightning-fast response times to questions from prospective students. It engages in friendly conversation, and points them toward helpful resources with the aim of getting more enrolments for the upcoming semester.

Top Questions/Intents

Not sure where to start? Here’s a few top questions that TRU’s chatbot gets asked – try them out for yourself!

  • What is TRU Start?
  • What are the program requirements?
  • I forgot my password
  • Where should I send my transcripts?
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