The benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More
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Get the dataThe benefits of chatbots in student recruitment are abundant and clear – 24/7 availability, increased support capacity, faster response, personalized support… and the + Read More
Recruitment is arguably the number one challenge for higher education right now. College undergraduate enrolment in 2022 was down by 9.4% compared to + Read More
Hotels and tourism simply wouldn’t exist without the positive perceptions of the people who use them. Because of this, it’s vital that establishments + Read More
It’s 2018, and businesses are finally waking up to the realization that happy employees make for happy customers – which make for happy + Read More
Running an IT helpdesk isn’t easy. It can be tough to find agents who have the right balance of technical knowledge with great + Read More
You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should + Read More
There is no question that businesses need to listen to and make every effort to obtain customer feedback. It is probably the only + Read More
Running a successful business requires more than just a great product — it also means that you need to please your customers and + Read More
Post-chat surveys are increasingly recognized as an effective tool to collect customer feedback on the live chat service level when a chat ends. + Read More
Just like phone support, live chat enables your visitors and customers to contact you directly for support in real time. The Internet offers + Read More
When it comes to designing chatbots, there are a few simple practices that separate helpful, high-performing bots from chatbots you’d rather see put + Read More
You might already know that you can automate a high portion of common support questions with chatbot software, but it can do so + Read More
Improving service delivery in government and the public sector comes with unique challenges. Governments must be accountable to citizens in a way that + Read More
It’s hard to remember a time when chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More
Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt + Read More
71% of consumers expect companies to deliver personalized interactions, according to the latest McKinsey & Co. research. 76% get frustrated when this doesn’t + Read More
Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. However, + Read More