Comm100 Help Desk is fully hosted and managed by Comm100. No software to download or install. We take care of all the hardware, software, backup and maintenance work on the sever side to simplify your IT infrastructure so that you can have more time to spend on running your business.
We completely understand the importance of high reliability and security to your business. To ensure the highest possible availability, we use high-end HP servers to run the application, world-class data center to host our server farm, and RAID ADG to protect your data from hard disk failure. Rigorous backup and disaster recovery plan are enforced.
You and your visitors only need a web browser to use Comm100 Help Desk. Comm100 Help Desk is fully cross browser compatible. Your visitors can access your help desk with any standard web browser of their choice, such as IE, Firefox, Chrome, Opera & Safari, etc.
This enables your customers to submit tickets, view and manage their tickets in your help desk. You can set if login is required to submit tickets according to your needs.
This enables your customers to search knowledge base articles for the answers to common questions in your help desk. Your workload reduces as customers can resolve their own issues without contacting the customer service team.
This enables your customers to access your forum in your help desk. Thus you can get direct feedback from your customers as well as reduce your inbound support requests.
This enables your customers to request a live chat with you in your help desk. They can also view all their chat transcripts and offline messages in your help desk.
This enables your customers to subscribe for your email newsletters in your help desk. They can also update their subscription information and view all the newsletters they have received in your help desk.
You can put your own logo on your help desk to maintain your brand identity.
Multiple professionally designed page styles are provided. You can choose the one that best fits your website look and feel.
You can fully customize the header and footer of your help desk to match your branding and website style.