Your customers want to chat with you today, send you an email tomorrow, and reach out on Facebook the day after. With Comm100 Free, you’ll be accessible on all these channels, responding effortlessly to every message from a single, unified console.
Connect with your customers using audio & video chat and share documents and images to provide more personalized, more complete customer service.
Build an easily accessible library of support articles, videos, and guides with Comm100 Knowledge Base so your customers can find the answers they seek on their own, all day and all night.
For those situations when you need a little more time to find the answer, there’s Comm100 Ticketing. Easily create tickets from any channel for future follow-up, and never miss a promise.
Comm100 Ticketing gives you all the tools you need to manage case workloads across your team for optimal service and responsiveness. Assign tickets, set response expectations, track status and more.
Help your customer service representatives improve their skills by monitoring their chats in real time and reviewing chat transcripts. Comm100 admins can also chat directly with agents to provide coaching, join a chat, and even remove an agent from an open chat if needed.