All forum registered users are added into Comm100 User. You can track all users’ activities in 360 degree, such as chats and offline messages, tickets, forum posts, knowledge base feedback, navigation, search history etc. in your Comm100 User.
The integration of Comm100 Knowledge Base and Comm100 Forum Hosted allows you to submit a topic as an article candidate to your knowledge base. It helps you collect possible knowledge base topics from your forum and build your knowledge base articles quickly.
The integration with Comm100 Help Desk allows your customers to access your forum in your help desk. Comm100 Help Desk is a self-service portal offering a centralized place for all your customer service channels, including forum, live chat, email, ticket, knowledge base and email marketing.
You can put your own logo on your forum to maintain your brand identity.
You can choose one preferred page style for your forum that best fits your site feel and look.
You can fully customize the header and footer of your forum to match your branding and website style.
You can have your own forum site name and set proper site status (Normal, Visit Only or Closed) according to your needs.
You can customize the system messages of your forum, including registration success email, user moderation email, user verification email, new user notification email and so on. You can tailor the subject, the From Email Address and the content of these emails.
To ensure the security of your forum, you can enable Moderation Required for New Registered Users and Email Address Verification Required for Registration options according to your own business needs.
Verification Code (CAPTCHA) is used to protect your forum from automated spamming bots by stopping them at the registration and login stage.
Forum administrators can block certain users or IP addresses to rule out unwelcome users.
Draft is a unique feature in Comm100 Forum Hosted. After a post reply is saved as draft, other customer service representatives can see, edit and publish it. The draft feature is designed to promote communication and collaboration among your customer service team. Also, draft can be used for training purposes.
If a post reply properly answers a topic, the topic starter, the forum moderator or administrator can mark it as answer, then your forum users are well indicated which reply is the best answer. You can also use it to encourage the performance of your customer service team.
You can create unlimited categories and forum and categorize your forums in the best possible way.
You can change the display order of the categories and forums according to your own needs.
Administrators and moderators can restrict forum access and operations by assigning specific permissions to user groups and reputation groups on specified forums.
Registered users can edit their own profile, signature and avatar; reset their passwords; manage their messages and favorites as well as view their posts.
Moderators can view abuse reports, moderate and manage topics/posts and set forum permissions.
Administrators can set forum rules, manage topics /posts and users /user permissions, create categories /forums and make forum-wide announcements, etc.
Administrators can assign access option and search permission to all guest users.
Administrators can assign general customized permissions to all registered forum users.
Administrators can assign specified permissions to users in respective user groups.
Administrators can assign specified permissions to users based on their reputation rank.
Administrators and moderators can set forum based permissions to define who can do what on specific forums.
USD 19 operator/mo
Unlimited Forums & Posts
Your Own Branding
Security & Anti-Spam
Integration with Other Comm100 AppsTry It Free