
Vancouver, Canada
2009
Organizations of all sizes, particularly in higher education, government and public sector, and banking and financial services
- Proactive chat invitations
- Canned messages
- Pre-/Post-chat survey
- Co-browsing
- Advanced routing rules
- Audio and video chat
- Website real-time visitor tracking
- Detailed reporting
- Multi-language chat and auto-translation
- Multiple and dynamic campaigns
- Single sign-on
- Knowledge base
- Chatbot
- Task Bot
- Integrated platform with email, ticketing, social media & SMS
Comm100 is among the easiest WordPress live chat plugins to set up and use. Installation takes only a few clicks, and the plugin works well with any WordPress theme or template without further modification. Agent training usually takes one hour or less and Comm100 offers 24/7 live chat support and support via phone, SMS and WhatsApp during business hours, ensuring support during setup. While the visitor-facing chat window is fully customizable, the console on the agent side only has one theme.
- Data level: TLS/SSL encryption, data obfuscation, no storing of payment information
- Application level: Complex agent password policy enforcement, CAPTCHA verification
- Compliances: ISO 27001, PCI DSS, SOC 2 Type II, TRUSTe® Privacy Certified, HIPAA, GDPR, PIPEDA compliant
Comm100 offers its live chat via three pricing packages based on team size and needs. Live chat pricing includes:
- Team: $29/agent per month
- Business: $49/agent per month
- Enterprise: Quote-based pricing

