Top 5 WordPress Live Chat Plugins

• Proactive chat invitations
• Canned messages
• Pre-/Post-chat survey
• Co-browsing
• Advanced routing rules
• Audio and video chat
• Website real-time visitor tracking
• Detailed reporting
• Multi-language chat and auto-translation
• Multiple and dynamic campaigns
• Single sign-on
• Knowledge base
• Chatbot
• Task Bot
• Integrated platform with email, ticketing, social media & SMS

Comm100 is among the easiest WordPress live chat plugins to set up and use. Installation takes only a few clicks, and the plugin works well with any WordPress theme or template without further modification. Agent training usually takes one hour or less and Comm100 offers 24/7 live chat support and support via phone, SMS and WhatsApp during business hours, ensuring support during setup. While the visitor-facing chat window is fully customizable, the console on the agent side only has one theme.

• Data level: TLS/SSL encryption, data obfuscation, no storing of payment information
• Application level: Complex agent password policy enforcement, CAPTCHA verification
• Compliances: ISO 27001, PCI DSS, SOC 2 Type II, TRUSTe® Privacy Certified, HIPAA, GDPR, PIPEDA compliant

Comm100 offers its live chat via three pricing packages based on team size and needs. Live chat pricing includes:

• Team: $29/agent per month
• Business: $49/agent per month
• Enterprise: Quote-based pricing

• Chatbot builder integration
• Chat history logging via universal inbox
• Native support for HubSpot’s free CRM
• Lead management
• Designated office hour settings
• Support for forms, pop-ups, banners, and slide-ins
• Insights through HubSpot’s business database
• Meeting scheduling
• Integrations with more than 1090 apps

HubSpot’s WordPress plugin reviews cite easy integration with HubSpot CRM but some users have experienced difficulty in setting up specific features. As the free version of HubSpot’s CRM and other tools are only supported by community resources, some integrations may be difficult without a paid subscription. Because HubSpot’s live chat is so integrated with it’s CRM and other products, user experience will likely depend on what other HubSpot software a support team has already adopted.

• Data level: Encryption In-Transit (TLS 1.2, TLS 1.3), Encryption At-Rest (AES-256), hosted on AWS
• Application level: Web Application Firewall (WAF), Distributed Denial of Service (DDoS) Protections, Regular Vulnerability Scanning
• Compliances: SOC 2 Type II, SOC 3, GDPR Compliance

HubSpot’s live chat plugin for WordPress is free to start using and comes with built-in integration for HubSpot’s CRM. However, premium features are only available with paid plans of HubSpot’s Marketing Hub. Paid Marketing Hub plans include:

• Starter: $45/month for 2 agents
• Professional: $450/month for 5 agents
• Enterprise: $1200/month for 10 agents

• Proactive chat invitations
• Automatic meeting scheduling
• Automatic lead qualification
• Chatbots
• Agent availability
• Canned messages
• Pre-/Post-chat survey
• Routing rules
• Reporting
• Website visitor tracking
• Agent-to-agent @ mentions
• Offline forms

Intercom’s WordPress plugin sees a mix of user feedback ranging from satisfaction to frustration during setup. Positive reviews cite a one-click integration while more negative reviews express difficulty, potentially indicating limited documentation. The user interface is described as well-designed and navigationally intuitive. However, being able to use Intercom’s extensive features in practice takes some effort.

• Data level: All data stored in AWS, uses AWS security protocols like TLS/SSL Encryption
• Application level: Ability to set agent data restrictions, advanced password policy
• Compliances: SOC2, EU-US Privacy Shield, Cloud Security Alliance (CSA) Compliant

Intercom offers a 14-day free trial of all their products, and they have Support, Engage, and Convert packages that each add additional features. Intercom also offers the Starter package for very small businesses with the most limited feature set. Their live chat pricing includes:

• Starter: $74/month
• Support: Quote-based pricing
• Engage: Quote-based pricing
• Convert: Quote-based pricing

• Proactive chat invitations
• Canned messages
• Pre-/Post-chat survey
• Offline forms
• Website visitor tracking
• Routing rules
• Basic reporting
• Chatbots
• Single sign-on
• Agent grouping
• Agent availability
• Multiple campaigns
• Apps for iOS and Android

LiveChat is reported to have one of the simplest, easy-to-use platforms of all vendors and the user feedback for their WordPress live chat plugin is very positive. Users indicate that the plugin is easy to install, and they offer many customization options from both the agent console side and the visitor side.

• Data level: IP Restrictions, TLS/SSL Encryption
• Application level: 2-step verification for agents, ability to set agent data restrictions
• Compliances: PCI DSS; HIPAA, GDPR compliant

LiveChat offers a 30-day free trial of their Teams plan. With each of their pricing packages, you are able to create unlimited agent accounts but are only billed for the number of agents logged in monthly. Their full pricing packages are:

• Starter: $16/agent per month
• Pro: $33/agent per month
• Business: $50/agent per month
• Enterprise: Quote-based pricing

• Proactive chat invitations
• Pre-/Post-chat survey
• Website visitor tracking
• Canned messages
• Routing rules
• Detailed reporting
• Offline forms
• Customizable chat window and button
• Chatbots
• Agent availability
• Timeline (Jump back to different points of conversation history)
• Agent permissions

Zendesk is known for ease of use and a modern interface, but the poor recent user reviews of the Zendesk Chat WordPress plugin indicate that support may be flagging. Some users have reported that navigation is difficult as different features are grouped into categories that are not intuitive to an agent, which takes some getting used to.

• Data level: TLS/SSL encryption, IP restrictions
• Application level: Advanced password policy, 2-factor authentication
• Compliances: PCI DSS, ISO 27001:27018, SOC 2 Type II, Skyhigh Enterprise-Ready, Cloud Security Alliance (CSA), TRUSTe® Privacy, U.S.-EU Privacy Shield, U.S.-Swiss Safe Harbor, HIPAA, SAS-70 Type II compliant

Zendesk offers a 30-day free trial of all their plans. Their foundational support plans do not include live chat, meaning a more costly suite plan is required. Their full pricing packages are:

• Suite Team: $49/agent per month
• Suite Growth: $79/agent per month
• Suite Professional: $99/agent per month
• Suite Enterprise: $150/agent per month
• Additional customized enterprise plans from $215/month per agent