Get the latest live chat benchmark data broken down by team size & industry

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Today’s consumers demand fast and convenient support. The best way to provide outstanding customer service is with live chat software that offers unmatched speed, accessibility and personalization to meet even your pickiest customer’s expectations.

However, not all live chat solutions are created equal and comparing the features of the many WordPress live chat plugins on your own can be a challenge. To help you cut through the noise, we’ve rounded up the top WordPress live chat plugins to compare. Here are the top WordPress live chat plugins that we looked at (in alphabetical order):

Every support team’s top priorities will be different, so for ease of reference we’ve separated our live chat criteria into the following categories:

Feature depth

Beyond standard features like a chat window on your WordPress site, each of these vendors offers a unique set of features. In this category we’ve listed the features that separate each live chat plugin from the competition.

Ease of use

Ease of use goes beyond the simplicity of live chat software for your customers and agents. In this category we also consider the implementation, setup, and customization options available for each live chat plugin.

Security

Security has become a major concern in every industry. In this category we looked at the major security compliances (like HIPAA, PCI DSS & GDPR) supported by each live chat plugin, along with features like IP restriction and blocking.

Pricing

Pricing options for each live chat vendor can be difficult to compare. In this category we stack up the cost of each solution so that you can determine which offers the best value for your team.

Reviews

Everyone reads reviews. In this category we present the scores for each live chat software, looking at Capterra and G2 reviews to put user’s live chat scores head-to-head.


Comm100 Logo
www.comm100.com
Headquartered
Vancouver, Canada
Founded
2009
Beat customer service expectations with personalized, secure, AI-powered live chat support
Best for
Organizations of all sizes, particularly in higher education, government and public sector, and banking and financial services

Feature depth
  • Proactive chat invitations
  • Canned messages
  • Pre-/Post-chat survey
  • Co-browsing
  • Advanced routing rules
  • Audio and video chat
  • Website real-time visitor tracking
  • Detailed reporting
  • Multi-language chat and auto-translation
  • Multiple and dynamic campaigns
  • Single sign-on
  • Knowledge base
  • Chatbot
  • Task Bot
  • Integrated platform with email, ticketing, social media & SMS
Ease of use

Comm100 is among the easiest WordPress live chat plugins to set up and use. Installation takes only a few clicks, and the plugin works well with any WordPress theme or template without further modification. Agent training usually takes one hour or less and Comm100 offers 24/7 live chat support and support via phone, SMS and WhatsApp during business hours, ensuring support during setup. While the visitor-facing chat window is fully customizable, the console on the agent side only has one theme.

Security
  • Data level: TLS/SSL encryption, data obfuscation, no storing of payment information
  • Application level: Complex agent password policy enforcement, CAPTCHA verification
  • Compliances: ISO 27001, PCI DSS, SOC 2 Type II, TRUSTe® Privacy Certified, HIPAA, GDPR, PIPEDA compliant
Pricing

Comm100 offers its live chat via three pricing packages based on team size and needs. Live chat pricing includes:

  • Team: $29/agent per month
  • Business: $49/agent per month
  • Enterprise: Quote-based pricing
Comm100 review G2 4.2
G2 Reviews
Comm100 review Capterra 4.7
Capterra Reviews
www.hubspot.com
Headquartered
Cambridge, United States
Founded
2006
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers
Best for
Support teams looking to integrate live chat with a WordPress site that uses HubSpot’s CRM tools for lead tracking

Feature depth
  • Chatbot builder integration
  • Chat history logging via universal inbox
  • Native support for HubSpot’s free CRM
  • Lead management
  • Designated office hour settings
  • Support for forms, pop-ups, banners, and slide-ins
  • Insights through HubSpot’s business database
  • Meeting scheduling
  • Integrations with more than 1090 apps
Ease of use

HubSpot’s WordPress plugin reviews cite easy integration with HubSpot CRM but some users have experienced difficulty in setting up specific features. As the free version of HubSpot’s CRM and other tools are only supported by community resources, some integrations may be difficult without a paid subscription. Because HubSpot’s live chat is so integrated with it’s CRM and other products, user experience will likely depend on what other HubSpot software a support team has already adopted.

Security
  • Data level: Encryption In-Transit (TLS 1.2, TLS 1.3), Encryption At-Rest (AES-256), hosted on AWS
  • Application level: Web Application Firewall (WAF), Distributed Denial of Service (DDoS) Protections, Regular Vulnerability Scanning
  • Compliances: SOC 2 Type II, SOC 3, GDPR Compliance
Pricing

HubSpot’s live chat plugin for WordPress is free to start using and comes with built-in integration for HubSpot’s CRM. However, premium features are only available with paid plans of HubSpot’s Marketing Hub. Paid Marketing Hub plans include:

  • Starter: $45/month for 2 agents
  • Professional: $450/month for 5 agents
  • Enterprise: $1200/month for 10 agents
G2 4.4
G2 Reviews
Capterra 4.5
Capterra Reviews
www.intercom.com
Headquartered
San Francisco, United States
Founded
2011
Better customer relationships—no matter your volume or availability
Best for
Sales and marketing teams looking to track the entire customer lifecycle

Feature depth
  • Proactive chat invitations
  • Automatic meeting scheduling
  • Automatic lead qualification
  • Chatbots
  • Agent availability
  • Canned messages
  • Pre-/Post-chat survey
  • Routing rules
  • Reporting
  • Website visitor tracking
  • Agent-to-agent @ mentions
  • Offline forms
Ease of use

Intercom’s WordPress plugin sees a mix of user feedback ranging from satisfaction to frustration during setup. Positive reviews cite a one-click integration while more negative reviews express difficulty, potentially indicating limited documentation. The user interface is described as well-designed and navigationally intuitive. However, being able to use Intercom’s extensive features in practice takes some effort.

Security
  • Data level: All data stored in AWS, uses AWS security protocols like TLS/SSL Encryption
  • Application level: Ability to set agent data restrictions, advanced password policy
  • Compliances: SOC2, EU-US Privacy Shield, Cloud Security Alliance (CSA) Compliant
Pricing

Intercom offers a 14-day free trial of all their products, and they have Support, Engage, and Convert packages that each add additional features. Intercom also offers the Starter package for very small businesses with the most limited feature set. Their live chat pricing includes:

  • Starter: $74/month
  • Support: Quote-based pricing
  • Engage: Quote-based pricing
  • Convert: Quote-based pricing
G2 4.4
G2 Reviews
Capterra 4.5
Capterra Reviews
www.livechatinc.com
Headquartered
Wrocław, Poland
Founded
2002
A complete customer service platform that delights your customers and fuels your sales
Best for
Small to medium-sized businesses with dedicated customer service teams

Feature depth
  • Proactive chat invitations
  • Canned messages
  • Pre-/Post-chat survey
  • Offline forms
  • Website visitor tracking
  • Routing rules
  • Basic reporting
  • Chatbots
  • Single sign-on
  • Agent grouping
  • Agent availability
  • Multiple campaigns
  • Apps for iOS and Android
Ease of use

LiveChat is reported to have one of the simplest, easy-to-use platforms of all vendors and the user feedback for their WordPress live chat plugin is very positive. Users indicate that the plugin is easy to install, and they offer many customization options from both the agent console side and the visitor side.

Security
  • Data level: IP Restrictions, TLS/SSL Encryption
  • Application level: 2-step verification for agents, ability to set agent data restrictions
  • Compliances: PCI DSS; HIPAA, GDPR compliant
Pricing

LiveChat offers a 30-day free trial of their Teams plan. With each of their pricing packages, you are able to create unlimited agent accounts but are only billed for the number of agents logged in monthly. Their full pricing packages are:

  • Starter: $16/agent per month
  • Pro: $33/agent per month
  • Business: $50/agent per month
  • Enterprise: Quote-based pricing
G2 4.5
G2 Reviews
Capterra 4.6
Capterra Reviews
www.zendesk.com
Headquartered
San Francisco, United States
Founded
2007
Reach customers instantly via web, mobile, and messaging
Best for
Teams looking for a robust help desk solution with WordPress integration

Feature depth
  • Proactive chat invitations
  • Pre-/Post-chat survey
  • Website visitor tracking
  • Canned messages
  • Routing rules
  • Detailed reporting
  • Offline forms
  • Customizable chat window and button
  • Chatbots
  • Agent availability
  • Timeline (Jump back to different points of conversation history)
  • Agent permissions
Ease of use

Zendesk is known for ease of use and a modern interface, but the poor recent user reviews of the Zendesk Chat WordPress plugin indicate that support may be flagging. Some users have reported that navigation is difficult as different features are grouped into categories that are not intuitive to an agent, which takes some getting used to.

Security
  • Data level: TLS/SSL encryption, IP restrictions
  • Application level: Advanced password policy, 2-factor authentication
  • Compliances: PCI DSS, ISO 27001:27018, SOC 2 Type II, Skyhigh Enterprise-Ready, Cloud Security Alliance (CSA), TRUSTe® Privacy, U.S.-EU Privacy Shield, U.S.-Swiss Safe Harbor, HIPAA, SAS-70 Type II compliant
Pricing

Zendesk offers a 30-day free trial of all their plans. Their foundational support plans do not include live chat, meaning a more costly suite plan is required. Their full pricing packages are:

  • Suite Team: $49/agent per month
  • Suite Growth: $79/agent per month
  • Suite Professional: $99/agent per month
  • Suite Enterprise: $150/agent per month
  • Additional customized enterprise plans from $215/month per agent
G2 4.3
G2 Reviews
Capterra 4.4
Capterra Reviews

WordPress Live Chat Plugin Review Summary Chart

Comm100
HubSpot
Intercom
LiveChat
Zendesk

Wrap up

To learn more about Comm100 and see how we can help you support your WordPress site, book a demo to see Comm100 Live Chat in action.

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