Today’s students want to connect with their university or college wherever and whenever it’s convenient for them. With Comm100 Omnichannel you can deliver this experience efficiently and cost-effectively by connecting every channel into one unified platform.
Give your students’ choice and your agents’ information for the most efficient, helpful, and personalized student support.
“Everybody has their preferred way of communicating. Some people want to reach out via live chat, some social media, and others via email. The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently.”
Communications & Systems Coordinator
Thompson Rivers University
Choose where to meet your students and scale up when you’re ready – the Comm100 platform expands as your department grows.
Real-time text, voice, video, file sharing, screen sharing – Comm100 Live Chat is more powerful and flexible than you think. Deliver fast and personalized support that students expect.
Harness the power of AI and natural language processing (NLP) to automate over 80% of queries and deliver the 24/7 support your students call for.
Manage all your inquiries from email, social media & SMS from one easy-to-use system. You’ll never miss a message again.
Easily build and maintain unlimited knowledge bases so your students can self-serve, and your agents can easily an quickly find answers.
Following our patented 4 step plan to success, you will see the impact at every stage.
Meet complete security and compliance requirements. Comm100 has data centers located in Canada, the US, and Europe, and audited compliance to the broadest range of certifications.
A dedicated customer success team is assigned to you. Plan and customize your digital transformation together.
Staff training, continuous customer support and robust resources make scaling a seamless experience.
Customer satisfaction and service benchmarks are measured. Impact to costs and service availability are studied to determine comparable costs.
Interested in how Comm100 Omnichannel can help you increase student engagement? Book a demo now!